Legal Services Offshore blog
Claim-number registers for offshore legal support
Keep matter, carrier, claim, and correspondence identifiers aligned without making coverage or liability conclusions.
Defined workflowAttorney review gatesPractical escalation
Record identifiers exactly
Capture the claim number, policy reference, insured, carrier contact, matter, and source date as written. Preserve punctuation and leading zeroes.
Link the correspondence
Attach or link notices, requests, responses, and follow-up tasks to the claim record. Conflicting identifiers should remain visible until reviewed.
Route substantive questions
The firm decides what a notice means, what to request, and whether a response is required. Support staff maintain the register and the source trail.