Legal Services Offshore blog
Opposing-counsel contact logs with offshore law firm support
Maintain a factual record of approved communications while attorneys control negotiation, admissions, and substantive replies.
Defined workflowAttorney review gatesPractical escalation
Record the communication
Log the matter, sender, recipient, channel, date, subject, source message, and any response deadline stated in the communication. Preserve the original message and attachments.
Keep notes factual
Summarize the request or administrative status without characterizing motive, legal effect, or negotiation position. A support note should make the source easy for counsel to review.
Route every substantive question
Send requests for concessions, admissions, scheduling changes, legal positions, or client commitments to the attorney. Support staff can track the instruction and follow up with approved wording.